Comments on MOMENTUM: 30 DAYS IN THE TELSTRA HALL OF DOOM

Thanks Dave, Complaint and compensatio...

2010-01-05T16:58:25.452+10:00

Thanks Dave,
Complaint and compensation claim lodged with the Ombudsman today and with The Telstra Customer Referral Centre.
Latest promise from BigPond/Telstra is reconnection by Thursday Jan 7. I'll believe it when and if it happens.

The telecommunications industry regulations give c...

2010-01-04T19:34:16.220+10:00

The telecommunications industry regulations give companies 30 days from the time you lodge a complaint to resolve it. As you have already passed this unenviable milestone, you now lodge a complaint with the TIO (Telecommunications Industry Ombudsman) at http://www.tio.com.au/ or by phone on 1800 062 058. You should receive a reply from the TIO within a few days with a referral number for Telstra’s Customer Referral Centre, who deal explicitly with high level complaints.

If you’d rather not wait for a reply from the TIO, some previous disgruntled customers have kindly posted the number for the Telstra Customer Referral Centre that the TIA will eventually give you: 1800 011 333. Once this gets in the hands of Telstra’s Customer Referral Centre, all that was not possible when speaking to the Telstra Customer Service Centre should now miraculously become possible, as if by magic!

When you speak to Telstra’s Customer Referral Centre, don’t forget to ask about compensation for a) your troubles, b) a full refund for any charges that Telstra/Bigpond may have charged you, c) any charges that TPG have/will charge you and d) your out-of-pocket costs during this fiasco (Internet café fees, petrol to drive there, etc). If they give you any grief, remind them that unless they can provide you with a copy of the phone conversation where you supposedly requested the transfer to Bigpond, this was an illegal churn on their behalf.

Good hunting!

Hi Warwick I've sent a link to the blog to A C...

2010-01-02T16:34:37.957+10:00

Hi Warwick
I've sent a link to the blog to A Current Affair. They may think it's worth an airing.

Brian, that's tantamount to: 1) break and ente...

2010-01-01T22:07:07.754+10:00

Brian, that's tantamount to:
1) break and enter (you didn't invite them in or give them a key to your facility);
2) robbery (they've stolen your/TPG's account);
3) cyber-hacking (they've hacked your Internet service);
4) public nuisance/menace (they've caused you considerable inconvenience and grief over the holiday season); and if they've been trying to get your account for some time, then
5) stalking (Telstra is notorious for pestering people relentlessly).

If you decide not to sue them (which they definitely deserve), at least send your story to the various TV current affair programs.

Oh gosh, what a drama to deal with, especially at ...

2010-01-01T16:59:19.069+10:00

Oh gosh, what a drama to deal with, especially at a time like this in the Oz calendar! Good Luck with it, we'll keep watching for a positive outcome. Stay calm :0